Here's an example from my own experience. There is a restaurant in town that everyone talked about how wonderful it was. We decided we had to check it out. We made reservations and dressed up for the occasion. From the minute we walked in the door we were treated horribly by both host and server. You would have thought we were two high schoolers on a date at the fanciest restaurant in town instead of two adults who eat out often and appreciate food. The food may have been excellent (not that we were ever told the specials or anything), I don't remember because everything was clouded by the rest of the experience. We never went back. Why would we when there are so many other wonderful restaurants in Minneapolis where we will be welcomed warmly and served by someone who cares about our experience and what they are serving. I'm happy to give them my $100+ dollars any night of the week.
That restaurant seems to be the culinary darling in town again with everyone talking about it and writing rave reviews. I find it hard to believe we are the only people who ever had such a bad experience there. Still, we can't bring ourselves to be excited about going back and giving it another try. When do you give restaurants a second chance? Are you more likely to give a cheaper restaurant the benefit of the doubt and expect more of higher end places? Are we missing out by not giving this restaurant a second chance?
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